OUR ACCREDITATIONS

WHY ARE WE HAPPY TO BE MEMBERS OF SAFEAGENT?

Being a member of this scheme means there’s no second guessing for the client. We have chosen to be part of this scheme from the beginning of opening our company, meaning there’s no ifs and buts when it comes to what’s expected of us. We have always been happy to go to these extra measures to assure you.

NEW LEGISLATION

Since 2019 the Government changed the law that All letting agents and property managers in England must be a member of a government-approved redress scheme, so now it’s not an option its the law.

WE ARE PROUD TO HAVE BEEN SAFEAGENT ACCREDITED SINCE 2008 AND HAVE THEREFORE CONTINUED TO PROVIDE EXCELLENT SERVICE WITH A TRUSTED REPUTATION WHICH IS BUILT ON RECOMMENDATIONS. BUT WHY IS THIS IMPORTANT TO US AND WHAT BENEFIT IS IT TO YOU? — We are proud to have been safeagent accreditd since opening in 2008

WHAT DOES THIS MEAN FOR OUR clients?

The safeagent accreditation is an assurance to our clients that Maldon Lettings will provide a professional service, will hold client money protection insurance and be affiliated with a Government backed redress system and will have a set level of professional indemnity insurance in place.

In addition to the above it also ensures that Maldon Lettings will as standard:

Meet defined standards of customer service
Have a written customer complaints procedure available on request offering adjudication through a redress scheme
Hold a dedicated client bank account designated as only holding clients money
Commit to an annual independent inspection of their client accounting procedures

Who IS SAFEAGENT?

Safeagent is Government recognised and the UK’s leading accreditation scheme for letting agents. Their aim is to establish an easily recognisable stamp, so that customers can be assured that their agent offers adherence to a strict accreditation criteria. Safeagent is the only agent organisation whose sole focus is consumer protection, operating on a not-for-profit basis.

As standard agents are required to have Client Money Protection insurance policy which ensures vital protection for their landlords and tenants giving peace of mind that their money is in safe hands and that the agent can't do anything with their money that they shouldn’t.